Contacting Support

When to contact support

If you've tried the relevant troubleshooting steps and something in Umami Digital still isn't working the way it should, reaching out to support is the best next step.

How to contact support

1. Go to /contact.
2. Fill in the contact form with your details and a clear description of the issue.
3. Include specifics such as what you were trying to do, what happened instead, and any recipe or feature names involved.
4. Submit the form.

What to include for faster help

• Whether the issue relates to Cooking Mode, the Cooking Diary, Nori, Fridge Finder, your subscription, or something else.
• The exact steps you took before the problem happened.
• Whether you're on the Free or Premium plan.
• Any error message you saw, if applicable.

Common reasons people contact support

• Trouble signing in after a password reset.
• Questions about billing or cancelling Premium.
• Recipes that won't save.
• Fridge Finder not returning results.
• Requests to update or delete personal account data.

What happens next

Once you submit the contact form, support will review the details you provided. Including clear, specific information helps get your issue resolved faster.

Tips

• Try the relevant troubleshooting article first, since many issues can be solved without waiting for a reply.
• Keep your description factual and specific, including exact wording of any error you saw.