Troubleshooting Login Problems

Likely causes

• You may have typed your email or password incorrectly.
• Your password may have been changed or forgotten.
• Caps Lock or autofill may be entering the wrong characters.
• Your account uses email and password only, so trying to sign in with a Google or Apple account will not work, since those options aren't supported.

Steps to try, in order

1. Double check that you're entering the exact email address you used to sign up, with no extra spaces.
2. Check that Caps Lock is off and carefully retype your password rather than relying on autofill.
3. If you're not sure of your password, use the password reset by email option on the sign-in page.
4. Check your email inbox, including spam or junk folders, for the reset message.
5. Follow the link in the reset email and choose a new password.
6. Try signing in again with your new password.
7. If you still can't sign in after resetting your password, contact support through /contact and describe exactly what happens when you try to sign in.

Things to keep in mind

• Umami Digital only supports email and password sign-in, so there is no Google or Apple sign-in button to look for.
• Make sure you're using the same email address you originally registered with, since a different email will not match your account.

Tips

• Consider writing your password down securely somewhere if you tend to forget it.
• If you use a password manager, make sure it's saving the correct, current password for Umami Digital.